Returns & Refunds Policy

At VORSELIX, we aim to ensure that customers receive products in proper condition. Due to the nature of international fulfillment, return and refund requests are reviewed according to the following conditions.

Refund Eligibility

A refund request may be considered if the product has a verified manufacturing defect or production-related damage.

Customers must submit their request within 10 days from the manufacturing date and provide clear photos or videos demonstrating the reported issue.

Requests without sufficient evidence may not qualify for a refund.

Return Requirement

If the issue is verified and the return request is approved, customers must return the product according to the instructions provided by our support team before a refund can be completed.

Non-Refundable Situations

Refunds may not be available for:

• Change of mind or personal preference

• Incorrect size, color, or product selection

• Damage caused after delivery

• Shipping delays caused by customs or courier services

• Packages affected by incorrect shipping information provided by the customer

Once an approved return has been received and inspected, the refund will be processed to the original payment method.

For assistance, please contact contact@vorselix.com